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Local Shipping

Orders are carefully packed and dispatched from Singapore within 1 – 3 business days after your order has been confirmed.

Standard local delivery: [S$2 / Complimentary for orders over S$60]
Estimated delivery: 1 – 3 business days after dispatch.

International Shipping

We currently do not ship internationally. 

If you are keen, please drop us an email at hello@purro.co and we will work on that.

International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges, where applicable, are the responsibility of the recipient.

Once your order has been shipped, you will receive a confirmation email with tracking details where applicable.

Please note that delivery times are estimates and may vary during peak periods, public holidays or due to circumstances outside our control.

We want you to feel happy with your Purro purchase.

If you would like to request a return, please contact us within 3 days of receiving your order.

To be eligible for a return, items must be:

• Unworn and unused
• In their original condition
• Returned with the original packaging
• Accompanied by proof of purchase

Items that show signs of wear, damage or alteration after delivery may not be eligible for return.

Earrings

For hygiene reasons, pierced earrings are not eligible for return or exchange unless they arrive faulty or damaged.

Faulty or Incorrect Items

Every Purro piece is checked before it leaves us.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us at hello@purro.co with your order number and clear photographs of the item.

We will be happy to assist and make things right.

Return Shipping

Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a trackable delivery service, as Purro is unable to take responsibility for returned parcels that are lost in transit.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued in store credits.

Original shipping charges are non-refundable unless the item received was faulty or incorrect.