Returns
We want you to feel happy with your Purro purchase. If you'd like to request a return, please contact us within 7 days of receiving your order, we will get back within 2-3 working days on the next steps.
To be eligible, items must be unworn, unused, in original condition, returned with original packaging, and accompanied by proof of purchase.
Items showing signs of wear, damage, or alteration after delivery may not be eligible for return. For hygiene reasons, pierced earrings are not eligible for return or exchange unless they arrive faulty or damaged.
Every Purro piece is checked before it leaves us. If your order arrives damaged, faulty, or incorrect, please contact hello@purro.co with your order number and clear photographs. We'll be happy to make things right.
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. We recommend using a trackable delivery service, as we cannot be responsible for returned parcels lost in transit.
Once your return is received and inspected, we'll notify you of approval. Approved refunds are refunded into your original payment method and will be initiated within 7 working days. Original shipping charges are non-refundable unless the item was faulty or incorrect.
Shipping & Returns
Shipping
Local Shipping
Orders are carefully packed and dispatched from Singapore within 1–3 business days after confirmation.
Standard local delivery: S$2 | Complimentary for orders S$60 & above.
Estimated delivery: 1–3 business days after dispatch.
International Shipping
We currently ship within Singapore only. If you’re based overseas and interested in a Purro piece, email us at hello@purro.co and we’ll see how we can help.
Returns
We want you to feel happy with your Purro purchase. If you'd like to request a return, please contact us within 7 days of receiving your order, we will get back within 2-3 working days on the next steps.
To be eligible, items must be unworn, unused, in original condition, returned with original packaging, and accompanied by proof of purchase.
Items showing signs of wear, damage, or alteration after delivery may not be eligible for return. For hygiene reasons, pierced earrings are not eligible for return or exchange unless they arrive faulty or damaged.
Every Purro piece is checked before it leaves us. If your order arrives damaged, faulty, or incorrect, please contact hello@purro.co with your order number and clear photographs. We'll be happy to make things right.
Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. We recommend using a trackable delivery service, as we cannot be responsible for returned parcels lost in transit.
Once your return is received and inspected, we'll notify you of approval. Approved refunds are refunded into your original payment method and will be initiated within 7 working days. Original shipping charges are non-refundable unless the item was faulty or incorrect.